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Frequently asked questions​

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Shopping with us

How can I place an order on Phoenix Auto Parts?

Simply browse our products, add the items to your cart, and proceed to checkout. We offer secure payment options and fast shipping.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment gateways to ensure a smooth transaction.

How long does it take to process and ship my order?

Orders are typically processed within 24-48 hours. Shipping times vary based on your location and selected shipping method.

Can I modify or cancel my order after placing it?

If your order hasn’t been shipped yet, you can request modifications or cancellations by contacting our support team as soon as possible.

After sale support

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, contact our support team within 7 days. We will arrange for a replacement or refund.

Do you offer returns or exchanges?

Yes, we accept returns and exchanges within a specified period. The product must be unused and in its original packaging. Check our return policy for details.

How do I track my order after it has been shipped?

Once your order is shipped, we’ll provide you with a tracking number via email, allowing you to monitor the delivery status.

Do your products come with a warranty?

Most of our products are covered by manufacturer’s warranty. Warranty details are mentioned on the Return and Warranty page or can be confirmed with our support team.

Product help

How do I find the right part for my vehicle?

Each product page includes compatibility details. If unsure, Provide Items Cross Reference Number and or provide your vehicle’s make, model, and year to our support team for assistance.

What if the part I need is out of stock?

If an item is out of stock, you can sign up for restock notifications or contact us for alternative recommendations.

How do I install my purchased auto part?

Some parts come with installation guides. If you need assistance, refer to professional installation services or reach out to us for guidance.

Do you sell OEM or aftermarket parts?

We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts. Each product description specifies the type.

Can’t find what you’re looking for? Call us now on 040 184 1840 or